ThinkLink experienced a minor incident on September 15, 2021 affecting ThinkLink Platform, lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 15, 2021, 03:45 PM UTC
One of our Azure servers is unhealthy. We are investigating the issue with Microsoft and our hosting partner. Traffic should be routed to the healthy server but there is a chance that some users may experience an error if they hit the unhealthy server. We will provide updates as information becomes available.
- monitoring Sep 15, 2021, 04:20 PM UTC
Both Azure servers are now in a "healthy" status and internal users are able to log in normally. We are monitoring the overall system health and will continue to post updates here.
- identified Sep 15, 2021, 04:42 PM UTC
The server that was healthy was for our staging environment. The production system still has one server that is "unhealthy". The status of this incident has been moved back to Identified. We will continue to provide updates.
- monitoring Sep 15, 2021, 05:57 PM UTC
All systems are back in healthy status and should be performing normally. We will monitor activity to ensure permanent resolution. Thank you for your patience.
- resolved Sep 15, 2021, 06:55 PM UTC
Users have been able to use the platform with normal functionality for the last hour and this incident is now resolved. Please contact [email protected] to report any further issues.