ThinkLink incident
ThinkLink application - Database Exception Errors
ThinkLink experienced a minor incident on September 20, 2021 affecting ThinkLink Platform, lasting 1d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 20, 2021, 07:07 PM UTC
We are currently looking at issues with the database causing database exception errors. We do have the vendor looking into and will report any progress as soon as possible,
- monitoring Sep 20, 2021, 07:59 PM UTC
The database issue appears to be resolve for now but we will be monitoring. We are also reaching out to our other support teams to try to determine a root cause.
- monitoring Sep 20, 2021, 09:34 PM UTC
Database has started spiking again.
- monitoring Sep 20, 2021, 09:57 PM UTC
The database recovered, but it is likely to happen again. The software vendor has identified the database queries causing the issue and are working to correct it. The system should be operational for now.
- monitoring Sep 21, 2021, 03:18 PM UTC
Vendor made some database optimization changes to address the issue. So far all looks good. We will continue to monitor through out the day.
- resolved Sep 22, 2021, 03:52 PM UTC
This incident has been resolved.