ThinkLink incident

Database Issue

Major Resolved View vendor source →

ThinkLink experienced a major incident on November 19, 2021 affecting ThinkLink Platform, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2021, 02:28 PM UTC
Resolved
Nov 19, 2021, 02:52 PM UTC
Duration
23m
Detected by Pingoru
Nov 19, 2021, 02:28 PM UTC

Affected components

ThinkLink Platform

Update timeline

  1. investigating Nov 19, 2021, 02:28 PM UTC

    We are seeing a spike in database CPU utilization over 90%. This is causing database exception errors and slow response times. Our vendor is looking into it.

  2. resolved Nov 19, 2021, 02:52 PM UTC

    The issue was caused by stuck queries in our database. They have been terminated and system performance has returned to normal.