ThinkLink incident

Database Issue

Critical Resolved View vendor source →

ThinkLink experienced a critical incident on November 19, 2021 affecting ThinkLink Platform, lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2021, 07:16 PM UTC
Resolved
Nov 19, 2021, 09:58 PM UTC
Duration
2h 42m
Detected by Pingoru
Nov 19, 2021, 07:16 PM UTC

Affected components

ThinkLink Platform

Update timeline

  1. investigating Nov 19, 2021, 07:16 PM UTC

    Database is again experiencing errors and we have two of our vendors working on it. It is causing application to be unavailable a times.

  2. monitoring Nov 19, 2021, 08:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 19, 2021, 09:18 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Nov 19, 2021, 09:27 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Nov 19, 2021, 09:27 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Nov 19, 2021, 09:58 PM UTC

    Database appears to be running normal now.