ThinkLink incident

Database Issue

Major Resolved View vendor source →

ThinkLink experienced a major incident on December 2, 2021 affecting ThinkLink Platform, lasting 3h 30m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2021, 03:13 PM UTC
Resolved
Dec 02, 2021, 06:43 PM UTC
Duration
3h 30m
Detected by Pingoru
Dec 02, 2021, 03:13 PM UTC

Affected components

ThinkLink Platform

Update timeline

  1. investigating Dec 02, 2021, 03:13 PM UTC

    User are reporting excessive system slowness. We are investigating the issue with our application team and will provide updates as available.

  2. investigating Dec 02, 2021, 03:13 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 02, 2021, 03:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 02, 2021, 06:43 PM UTC

    This incident has been resolved.