ThinkLink experienced a minor incident on December 10, 2021 affecting ThinkLink Platform, lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 10, 2021, 02:20 PM UTC
The database processor is under heavy load, resulting in system slowness and error messages. The application team is investigating the cause of the load and we will update with additional information as available.
- identified Dec 10, 2021, 02:47 PM UTC
The application team has identified an issue with a stored procedure in the database and is preparing to push a fix. We will update and monitor once the fix is implemented.
- monitoring Dec 10, 2021, 03:16 PM UTC
The fix has been applied and the load on the database has subsided. We will continue to monitor the application for any recurrence but the application should now return to normal operation.
- resolved Dec 10, 2021, 04:25 PM UTC
Database performance has returned to normal. We apologize for the inconvenience this incident caused.