ThinkLink incident

Interactive eBook Slowness

Minor Resolved View vendor source →

ThinkLink experienced a minor incident on December 14, 2021 affecting Kitaboo eBooks, lasting 6h 6m. The incident has been resolved; the full update timeline is below.

Started
Dec 14, 2021, 06:24 PM UTC
Resolved
Dec 15, 2021, 12:31 AM UTC
Duration
6h 6m
Detected by Pingoru
Dec 14, 2021, 06:24 PM UTC

Affected components

Kitaboo eBooks

Update timeline

  1. investigating Dec 14, 2021, 06:24 PM UTC

    Our eBook vendor has notified their partners that their servers are responding slowly. You may experience delays in opening FOSS Interactive eBooks. PDF-based versions of the eBooks are available in the Family Resources and Extensions > eBooks Resources section of each module.

  2. resolved Dec 15, 2021, 12:31 AM UTC

    Our eBook vendor has indicated that the issue with slowness while opening the reader has resolved. Thank you for your patience.