ThinkLink experienced a minor incident on January 11, 2022 affecting ThinkLink Platform, lasting 17h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 11, 2022, 08:07 PM UTC
The database processor is under heavy load, resulting in system slowness and error messages. The application team is investigating the cause of the load and we will update with additional information as available.
- monitoring Jan 11, 2022, 09:25 PM UTC
The database load has subsided and we are monitoring performance. Our application team will continue to investigate the root cause of the sudden load spike. Thank you for your patience.
- resolved Jan 12, 2022, 01:20 PM UTC
The database load issue has been resolved. The application team is optimizing four processes related to launching course resources which can bog down with heavy usage to address the issue long term. Thank you for your patience.