ThinkLink experienced a minor incident on October 5, 2022 affecting ThinkLink Platform, lasting 1h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 05, 2022, 05:28 PM UTC
One of our LMS databases is under heavy load, resulting in system slowness and error messages. Our Database team is investigating the cause of the issue and we will update with additional information as available.
- investigating Oct 05, 2022, 06:24 PM UTC
We are continuing to investigate the issue impacting one of the LMS databases and have brought in additional teams as well as opened a critical ticket with Microsoft Azure.
- identified Oct 05, 2022, 06:43 PM UTC
Several queries on the database were locked up and are in the process of being terminated. The application should return to normal function shortly.
- resolved Oct 05, 2022, 07:00 PM UTC
The incident has been resolved and ThinkLink is now back to normal operation. Thank you for your patience.