ThinkLink experienced a critical incident on January 25, 2023 affecting ThinkLink Platform, lasting 1h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 25, 2023, 01:25 PM UTC
At 7:15am there was an issue with an unscheduled deployment to fix an issue with trial/review account access. The application needs to be reconfigured and the site is unexpectedly unavailable (users will see a 502 Bad Gateway message). The issue has been identified and resolution is underway but there is no immediate ETA for restoration. We will update this incident as soon as new information becomes available.
- monitoring Jan 25, 2023, 01:32 PM UTC
Site access has been restored and our network team is validating configuration rules. Once this validation is complete we will consider the incident resolved.
- resolved Jan 25, 2023, 01:48 PM UTC
ThinkLink has been validated and is now fully available and access to trial and review accounts has been restored with the hotfix. We apologize for the disruption to the start of your school day.