Textlocal incident

Speed of Inbound SMS & Delivery Receipts Degraded..

Minor Resolved View vendor source →

Textlocal experienced a minor incident on September 22, 2025 affecting UK Inbound Messages and UK Delivery Receipting and 1 more component, lasting 3h 46m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2025, 08:28 AM UTC
Resolved
Sep 22, 2025, 12:15 PM UTC
Duration
3h 46m
Detected by Pingoru
Sep 22, 2025, 08:28 AM UTC

Affected components

UK Inbound MessagesUK Delivery ReceiptingAPI ReportingSMS ReportingDelivery Receipting to Remote

Update timeline

  1. investigating Sep 22, 2025, 08:28 AM UTC

    The speed of inbound SMS and delivery receipts into our network is currently degraded. We are working with our supplier to troubleshoot further. Updates to follow.

  2. monitoring Sep 22, 2025, 11:39 AM UTC

    Our supplier has made an adjustment and we are now seeing MO traffic and delivery receipts hitting our network in a timely fashion. We are monitoring the results.

  3. resolved Sep 22, 2025, 12:15 PM UTC

    We are observing good MO and SMS delivery receipt performance from our supplier. This incident has been resolved. We are currently processing a small queued of MO SMS and Delivery Receipts and expect this to complete shortly.