Textlocal experienced a minor incident on September 30, 2021 affecting Sending SMS from Messenger and Sending MMS from Messenger, lasting 5d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 30, 2021, 11:26 AM UTC
We are currently aware of an issue affecting the functionality of merge field service when sending SMS to a contact group of 1k recipients or more within Messenger. Updates to follow.
- identified Sep 30, 2021, 01:50 PM UTC
The issue has been identified and we are working to a resolution on the issue. Updates to follow.
- identified Oct 01, 2021, 10:47 AM UTC
A fix for this issue is progressing through our change control and Q/A processes. Updates to follow.
- identified Oct 04, 2021, 11:13 AM UTC
The fix for this issue is still progressing through our change control and Q/A processes. Updates to follow.
- monitoring Oct 06, 2021, 08:34 AM UTC
A fix has been implemented and rolled out to Messenger. We are monitoring the results.
- resolved Oct 06, 2021, 09:52 AM UTC
This incident has now been resolved.