Textlocal experienced a minor incident on October 27, 2021 affecting UK SMS Delivery and UK Delivery Receipting, lasting 12h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 27, 2021, 09:39 AM UTC
We are currently investigating an issue where a small number of customers are experiencing slow performance for SMS sent from Textlocal and respective Delivery Receipts being received. We are currently investigating this issue.
- identified Oct 27, 2021, 11:23 AM UTC
This issue has been identified and a fix is being implemented. SMS's are being sent and delivery receipts applied albeit slower than expected.
- identified Oct 27, 2021, 02:28 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 27, 2021, 07:24 PM UTC
We are observing normal and expected behaviour with SMS and delivery receipting speeds. We will continue to monitor overnight with updates to follow tomorrow morning.
- resolved Oct 27, 2021, 10:32 PM UTC
Further monitoring has found no further issues with delivery, but we will continue to monitor. Apologies for any inconvenience caused.