Textlocal experienced a notice incident on March 8, 2022 affecting Email2SMS and FTP/sFTP, lasting 5h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 08, 2022, 07:51 AM UTC
We are currently experiencing an outage at our Rackspace datacenter. Email to SMS and SFTP/FTP uploads are impacted. We are working with their engineers to resolve the issues that are being experienced. Messenger and API are unaffected and continue to work as expected. Please note that Email2SMS is still being received but queued for processing. As such this backlog will be processed once our datacenter has resolved the connectivity issues they are experiencing. We apologise for any inconvenience caused.
- investigating Mar 08, 2022, 01:17 PM UTC
The issue has now been resolved and functionality has been restored. We apologise for any inconvenience caused.
- resolved Mar 08, 2022, 01:17 PM UTC
This incident has been resolved.