Textlocal experienced a minor incident on March 21, 2022 affecting Payment Pages, lasting 5h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 21, 2022, 05:46 PM UTC
We are continuing to experience issues with some payments handled by our third party payment provider Opayo. They have identified the fault and are continuing to work on a resolution to the issue but are unable to provide an estimated time for a fix at the present time. They are working on it as a matter of extreme urgency and we are continuing to monitor and will provide any updates as we receive them with the next scheduled update from them being at 1830. We apologize for any inconvenience caused and hope to have everything back as soon as possible.
- identified Mar 21, 2022, 05:47 PM UTC
We are continuing to monitor
- identified Mar 21, 2022, 06:50 PM UTC
No significant news in the update, their technical teams are working to find a resolution as soon as possible. Next update from them 1930.
- identified Mar 21, 2022, 08:09 PM UTC
They are continuing to investigate the issue.
- monitoring Mar 21, 2022, 10:15 PM UTC
According to Opayo they are now seeing an improvement in service and are working towards a full resolution and are monitoring the service closely.
- resolved Mar 21, 2022, 11:35 PM UTC
As of 2250 Opayo have confirmed the incident resolved. We apologize for any inconvenience