Textlocal experienced a minor incident on March 31, 2022 affecting UK Inbound Messages and International Inbound Messages, lasting 3d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Mar 31, 2022, 10:49 AM UTC
We are observing large volumes of inbound SMS traffic from our network partners. Due to this, the processing of SMS sent into our platform is a little slower than we would normally expect. Users may experience a delay in SMS that have been sent into any inboxes, keywords and shortcodes appearing within Messenger. We are continuing to monitor the inbound performance and will provide updates as required.
- monitoring Apr 01, 2022, 09:01 AM UTC
Large volumes of Inbound SMS traffic is still being observed, as such performance on processing these SMS into customers inboxes, keywords and shortcodes may be slower than usual. Updates to follow.
- monitoring Apr 01, 2022, 04:16 PM UTC
We are seeing normal levels of Inbound SMS traffic now reaching our platform from our network partners. This traffic is being processed accordingly. There is a small backlog of inbound SMS traffic to be worked through, however we expect this to clear during the latter part of today. We will continue to monitor.
- resolved Apr 04, 2022, 07:04 AM UTC
This incident has been resolved.