Textlocal experienced a critical incident on April 8, 2022 affecting UK MMS Delivery and UK MMS Inbound Messages, lasting 45d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 08, 2022, 10:42 AM UTC
We are currently investigating an issue where Outbound and Inbound MMS traffic is not reaching recipients handsets or hosted MMS products within Messenger. This issue has been raised to our suppliers who are currently investigating.
- identified Apr 08, 2022, 03:04 PM UTC
MMS sent from the Messenger platform has now been confirmed resolved by our suppliers. MMS inbound to our platform is still being investigated by our suppliers
- identified Apr 08, 2022, 04:04 PM UTC
Investigations and troubleshooting steps are still underway with our suppliers on Inbound MMS traffic not reaching our platform.
- identified Apr 19, 2022, 08:17 AM UTC
Issues with Inbound MMS are still persisting. We are working with the supplier expedite a resolution on this issue.
- identified Apr 21, 2022, 09:14 AM UTC
Unfortunately Issues with Inbound MMS are still persisting. Whilst we continue to work to a resolution on this issue with our supplier we can only apologies for the inconvenience this outage may be causing.
- identified Apr 28, 2022, 08:26 AM UTC
Unfortunately Issues with Inbound MMS are still persisting. We are working with our partner network teams to expedite a resolution on this.
- identified Apr 29, 2022, 09:34 AM UTC
We are continuing to push for a resolution on this issue with our supplier.
- identified May 03, 2022, 08:39 AM UTC
We are continuing to push for a resolution on this issue with our supplier.
- identified May 05, 2022, 08:26 AM UTC
We are continuing to push for a resolution on this issue with our supplier.
- identified May 09, 2022, 08:21 AM UTC
Over the weekend of the 7/8th May our supplier has made some progress and has identified a possible routing issue that affecting inbound MMS traffic leaving their network. The suppliers network engineering team are troubleshooting further. We are continuing to push for a resolution on this issue.
- identified May 11, 2022, 09:36 AM UTC
We are continuing to work with our suppliers pushing for a fix on this issue.
- monitoring May 17, 2022, 03:09 PM UTC
A fix at the UK network level has been implemented. We are now receiving inbound MMS originating from end users handsets. We are continuing to monitor the performance of service and pending further analysis this issue will be set to resolved later today.
- resolved May 24, 2022, 08:28 AM UTC
This incident has been resolved.