Textlocal incident
Support Ticketing System - Email Support Tickets
Textlocal experienced a critical incident on October 31, 2022 affecting Textlocal Support Tickets, lasting 4h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 31, 2022, 12:21 PM UTC
We are currently experiencing network connectivity issues between our support ticket system and our data center provider that's affecting the raising of support tickets into our platform. Support tickets raised via email will be queued for delivery whilst this outage is investigated. For urgent support matters our customers are encouraged to make us of our telephone support option on 01244 752 29
- identified Oct 31, 2022, 01:58 PM UTC
The issue has been identified and a fix is being implemented. For urgent support matters our customers are encouraged to make us of our telephone support option on 01244 752 29
- monitoring Oct 31, 2022, 03:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 31, 2022, 05:04 PM UTC
This incident has been resolved.