Textlocal incident

Degraded SMS Performance and Slow Receipting

Minor Resolved View vendor source →

Textlocal experienced a minor incident on January 19, 2023 affecting UK SMS Delivery and UK Delivery Receipting, lasting 4d 18h. The incident has been resolved; the full update timeline is below.

Started
Jan 19, 2023, 04:14 PM UTC
Resolved
Jan 24, 2023, 10:23 AM UTC
Duration
4d 18h
Detected by Pingoru
Jan 19, 2023, 04:14 PM UTC

Affected components

UK SMS DeliveryUK Delivery Receipting

Update timeline

  1. investigating Jan 19, 2023, 04:14 PM UTC

    We are currently investigating an issue with one of our suppliers who have reported slow performance for SMS sent to the UK networks from 15:00 until 15:35 messages and receipts may be delayed. We have routed traffic away from this network until resolved. We are awaiting further updates from the network on this issue.

  2. investigating Jan 19, 2023, 05:37 PM UTC

    This incident has been resolved. SMS Performance has been restored by our network partners.

  3. resolved Jan 24, 2023, 10:23 AM UTC

    January 19th 2023, 17:37 GMT This incident has been resolved. SMS Performance has been restored by our network partners.