Textlocal experienced a minor incident on February 26, 2023 affecting Send SMS from API and Sending SMS from Messenger and 1 more component, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Send SMS from APISending SMS from MessengerEmail2SMSUK Inbound MessagesUK MMS Inbound MessagesInternational Inbound MessagesPayment PagesFTP/sFTPUK Delivery ReceiptingSending MMS from Messenger
Update timeline
- identified Feb 26, 2023, 06:54 PM UTC
In a few minutes we will need to perform some emergency maintenance on our database. There may be a couple of minutes where the platform might be unavailable or performance may be degraded. No messages will be lost and any messages that are processing will be paused and automatically resumed. We apologize for any inconvenience.
- identified Feb 26, 2023, 06:55 PM UTC
We are continuing to work on a fix for this issue.
- resolved Feb 26, 2023, 07:29 PM UTC
This incident has been resolved.
- postmortem Feb 26, 2023, 07:32 PM UTC
This was an at risk, update but in the end there was no downtime and the platform was not affected in any way.