Textlocal incident

Slow Inbound SMS (MO) to Textlocal Hosted Products & Delivery Receipts

Notice Resolved View vendor source →

Textlocal experienced a notice incident on April 14, 2023 affecting UK Inbound Messages and SMS Reporting, lasting 17d 20h. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2023, 10:52 AM UTC
Resolved
May 02, 2023, 07:41 AM UTC
Duration
17d 20h
Detected by Pingoru
Apr 14, 2023, 10:52 AM UTC

Affected components

UK Inbound MessagesSMS Reporting

Update timeline

  1. investigating Apr 14, 2023, 10:52 AM UTC

    We are aware of an issue affecting the performance of SMS reaching our network including delivery receipts. We are working with our suppliers to understand the issue that's being faced. Updates to follow.

  2. monitoring Apr 14, 2023, 04:47 PM UTC

    We are seeing a marked improvement in the performance of SMS traffic reaching our network including delivery receipts however the investigations into the root cause of the issue are continuing.

  3. monitoring Apr 17, 2023, 07:25 AM UTC

    Investigations into the root cause of the issue are ongoing still. Inbound SMS and delivery receipt performance remains stable.

  4. monitoring Apr 18, 2023, 08:38 AM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Apr 20, 2023, 10:12 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved May 02, 2023, 07:41 AM UTC

    We are continuing to monitor for any further issues.