Textlocal incident
Messenger SMS cost calculation not completing on sends to over 1,000 recipients
Textlocal experienced a minor incident on February 19, 2024 affecting Sending SMS from Messenger, lasting 22h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 19, 2024, 11:07 AM UTC
We have identified an issue where by users using Messenger are not being presented with a total cost for their send, when the quantity of recipients exceeds 1,000 on the send approval screen. If your send is urgent we would recommend breaking the campaign down to smaller batches - Updates to follow.
- identified Feb 19, 2024, 02:14 PM UTC
We are continuing to work on a fix for this issue. Updates to follow
- identified Feb 19, 2024, 05:16 PM UTC
We are continuing to work on a fix for this issue, any progress over night will be communicated here or by tomorrow (Tuesday 20th Feb 2024). Updates to follow.
- resolved Feb 20, 2024, 09:56 AM UTC
This is is now resolved. From within Messenger SMS to 1000+ contacts will now return the cost calculation and message preview.