Textlocal experienced a critical incident on March 11, 2024 affecting Messenger Attachments, lasting 19h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 11, 2024, 03:39 PM UTC
We are currently aware that customers are unable to upload or access existing attachments for their SMS messages within Messenger. We are currently working with our with our hosting provider to resolve this issue. Updates to follow
- investigating Mar 11, 2024, 04:57 PM UTC
Any updates received over night will be provided here.
- investigating Mar 12, 2024, 08:39 AM UTC
we are currently awaiting for updates from our supplier. Updates to follow.
- resolved Mar 12, 2024, 10:57 AM UTC
Our hosting provider has confirmed a configuration change. We can confirm that access to existing and the uploading of new attachments has been restored. We will continue to monitor but are confident that this issue is now resolved.