Textlocal experienced a critical incident on March 11, 2024 affecting UK MMS Inbound Messages and Sending MMS from Messenger, lasting 22h 49m. The incident has been resolved; the full update timeline is below.
Affected components
UK MMS Inbound MessagesSending MMS from Messenger
Update timeline
- investigating Mar 11, 2024, 12:09 PM UTC
We are currently investigating the an issue around the sending of MMS from Messenger and the receiving of MMS into Messenger - Updates to follow
- identified Mar 11, 2024, 03:48 PM UTC
The issue has been identified, we are currently awaiting for updates from our supplier. Updates to follow.
- identified Mar 11, 2024, 04:56 PM UTC
Any updates received over night will be provided here.
- identified Mar 12, 2024, 08:39 AM UTC
We are currently awaiting for updates from our supplier. Updates to follow.
- resolved Mar 12, 2024, 10:58 AM UTC
Our hosting provider has confirmed a configuration change. We will continue to monitor but are confident that this issue is now resolved.