Textlocal incident

Messenger Contact Creation Corruption via Pastelist

Minor Resolved View vendor source →

Textlocal experienced a minor incident on April 24, 2024 affecting Contact Groups, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2024, 10:53 AM UTC
Resolved
Apr 24, 2024, 12:16 PM UTC
Duration
1h 22m
Detected by Pingoru
Apr 24, 2024, 10:53 AM UTC

Affected components

Contact Groups

Update timeline

  1. identified Apr 24, 2024, 10:53 AM UTC

    We have identified an issue when creating contacts within messenger using the paste list function with multiple numbers, the data stored is corrupted on completion and only a single record is created. Our development team are investigating this issue. Its recommend that users make use of the CSV upload method to insert/upload contacts into Messenger until this issue is resolved

  2. resolved Apr 24, 2024, 12:16 PM UTC

    This issue has now been resolved. Uploading contact data via the paste list method within messenger has been restored.