Textlocal incident
Degraded Inbound SMS Performance and Delivery Receipting
Textlocal experienced a minor incident on November 29, 2024 affecting UK Inbound Messages, lasting 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Nov 29, 2024, 09:54 AM UTC
We are currently investigating an issue around MO traffic intermittently not reaching our platform from our suppliers for some SMS sent to UK virtual mobile numbers. Our suppliers are investigating this issue with the UK networks. Impacted SMS sent to hosted UK virtual numbers are being queued, and delivered. Users impacted will see some slight delay in MO traffic being received. Updates to follow.
- monitoring Nov 29, 2024, 12:34 PM UTC
The investigation is still ongoing between our suppliers and the UK networks. We are continuing to monitor. Updates to follow.
- monitoring Nov 29, 2024, 03:41 PM UTC
The investigation is still ongoing between our suppliers and the UK networks. We are continuing to monitor. Updates to follow.
- resolved Nov 29, 2024, 05:54 PM UTC
A change has been made at the UK network level and we are now seeing consistent and timely MO traffic reaching Messenger. We will continue to monitor but are confident this issue is now resolved.