TextExpander incident

Problem connecting from iPhone

Notice Resolved View vendor source →

TextExpander experienced a notice incident on July 7, 2016, lasting 11d 8h. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2016, 06:35 PM UTC
Resolved
Jul 19, 2016, 03:02 AM UTC
Duration
11d 8h
Detected by Pingoru
Jul 07, 2016, 06:35 PM UTC

Update timeline

  1. investigating Jul 07, 2016, 06:35 PM UTC

    The iPhone 4.1 app is having problems signing in to TextExpander.com, and gives a "still trying to connect" message. We are investigating this now. As a workaround press the home button from that screen; then double click the home button and swipe the app off the display to force quit it. Launching TextExpander again will connect. The iPad 4.1 app does not have the same issue.

  2. identified Jul 12, 2016, 05:39 PM UTC

    We've identified the problem, and we've submitted TextExpander 4.1.1 to the App Store. It's currently Waiting for Review.

  3. resolved Jul 19, 2016, 03:02 AM UTC

    This incident was resolved in v4.1.1 of TextExpander for iPhone and iPad. If you've not already, please update to solve it,