TextExpander incident

Encountering database issues

Minor Resolved View vendor source →

TextExpander experienced a minor incident on December 7, 2020, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2020, 06:26 PM UTC
Resolved
Dec 07, 2020, 07:05 PM UTC
Duration
38m
Detected by Pingoru
Dec 07, 2020, 06:26 PM UTC

Update timeline

  1. investigating Dec 07, 2020, 06:26 PM UTC

    We are encountering issues with our database. The client software may appear offline as a result, and the app.textexpander.com site may not be functional. We are actively investigating and will post again when we know more.

  2. resolved Dec 07, 2020, 07:05 PM UTC

    The database has recovered and clients are syncing properly again. We will continue to monitor the situation.