TextExpander incident

May be impacted by issues with AWS us-east-1

Major Resolved View vendor source →

TextExpander experienced a major incident on December 7, 2021, lasting 6h 6m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 06:47 PM UTC
Resolved
Dec 08, 2021, 12:53 AM UTC
Duration
6h 6m
Detected by Pingoru
Dec 07, 2021, 06:47 PM UTC

Update timeline

  1. monitoring Dec 07, 2021, 06:47 PM UTC

    We are aware that there are increased error rates on us-east-1 which may impact availability of app.textexpander.com temporarily. We are monitoring the situation.

  2. monitoring Dec 07, 2021, 08:17 PM UTC

    Public Snippets and sign in are presently down due to the AWS outage. We are monitoring the situation and expect that once the AWS issue is resolved these services will resume operation normally.

  3. monitoring Dec 07, 2021, 11:51 PM UTC

    Services are beginning to recover. Public snippets and sign in are available to some users. AWS has not fully resolved the outage, but they appear to be making progress.

  4. resolved Dec 08, 2021, 12:53 AM UTC

    Sign in and Public Snippets are now available. AWS reports they have resolved their network-related issue. There are some residual effects of the AWS outage we are monitoring, but those do not affect access to or use of TextExpander. If you encounter anything unexpected, please contact support: https://textexpander.com/contact