TextExpander incident

May be impacted by issues with AWS us-east-1

Major Resolved View vendor source →

TextExpander experienced a major incident on June 13, 2023, lasting 2h 47m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2023, 07:48 PM UTC
Resolved
Jun 13, 2023, 10:36 PM UTC
Duration
2h 47m
Detected by Pingoru
Jun 13, 2023, 07:48 PM UTC

Update timeline

  1. investigating Jun 13, 2023, 07:48 PM UTC

    We are aware that there are increased error rates on Amazon Web Services (AWS) us-east-1 which may impact availability of app.textexpander.com temporarily. This can include signing into the app.textexpander.com web application. At this time we are not seeing issues with TextExpander application functionality. We are monitoring the situation.

  2. monitoring Jun 13, 2023, 08:46 PM UTC

    We are seeing the AWS services availability being restored. Customers should now be able to sign into app.textexpander.com. We continue to monitor the situation.

  3. resolved Jun 13, 2023, 10:36 PM UTC

    After a period of monitoring, all systems are operating normally. If you continue to experience any issues with the service, please reach out to [email protected].