TextExpander incident

New sign-ins failing

Major Resolved View vendor source →

TextExpander experienced a major incident on December 12, 2019, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2019, 11:53 PM UTC
Resolved
Dec 13, 2019, 01:41 AM UTC
Duration
1h 48m
Detected by Pingoru
Dec 12, 2019, 11:53 PM UTC

Update timeline

  1. identified Dec 12, 2019, 11:53 PM UTC

    We recently learned that there is a problem with new sign-ins failing. We have identified the cause and hope to have it resolved within a few minutes.

  2. monitoring Dec 13, 2019, 12:28 AM UTC

    We believe the issue has been resolved. We will continue to monitor the servers for any new incidents.

  3. resolved Dec 13, 2019, 01:41 AM UTC

    This incident has been resolved.