Textable incident

Message delivery and API outage for some customers

Major Resolved View vendor source →

Textable experienced a major incident on January 14, 2026 affecting Messaging Backend and API, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Jan 14, 2026, 04:31 PM UTC
Resolved
Jan 14, 2026, 06:12 PM UTC
Duration
1h 41m
Detected by Pingoru
Jan 14, 2026, 04:31 PM UTC

Affected components

Messaging BackendAPI

Update timeline

  1. investigating Jan 14, 2026, 04:38 PM UTC

    We are aware of the issue, beginning around 11:31 AM ET, and are deploying a resolution

  2. identified Jan 14, 2026, 05:19 PM UTC

    A secondary issue has been identified which we are deploying now.

  3. identified Jan 14, 2026, 05:38 PM UTC

    The resolution deployment is nearly complete, we expect it to be live in a few minutes

  4. monitoring Jan 14, 2026, 05:47 PM UTC

    The resolution has been deployed, and server logs indicate the resolution was successful. Please contact support if you are still experiencing issues. We are continuing to monitor for any ongoing issues.

  5. resolved Jan 14, 2026, 06:12 PM UTC

    Affected customers have reported this issue is resolved.