Tettra experienced a major incident on September 5, 2019 affecting app.tettra.co, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
app.tettra.co
Update timeline
- investigating Sep 05, 2019, 03:18 PM UTC
We are getting alerts of degraded performance to the point where some users are unable to view their content or log in. We are investigating.
- investigating Sep 05, 2019, 03:31 PM UTC
We have narrowed down the issue to problems connecting to where we store data. We have contacted our service provider's support team but are also further investigating ourselves.
- resolved Sep 05, 2019, 03:47 PM UTC
We have successfully mitigated the connection issues, and will work to assess what we can do to prevent such issues in the future.