Tettra experienced a major incident on December 26, 2020 affecting app.tettra.co, lasting 4h 43m. The incident has been resolved; the full update timeline is below.
Affected components
app.tettra.co
Update timeline
- identified Dec 26, 2020, 04:10 PM UTC
All emails from our application have been suspended since Dec 24 approximately 22:24 UTC due to a spam attack. This includes all automated notification emails, invitation emails, and page share emails. We have identified and suspended the malicious account(s) and are in the process of re-enabling emails.
- identified Dec 26, 2020, 05:34 PM UTC
Links in existing/delivered emails are also disabled while we continue to work on a fix.
- resolved Dec 26, 2020, 08:54 PM UTC
Email delivery and links are operational again. The 'share' page via email functionality has been temporarily disabled while we mitigate further spam attempts.