Tettra incident

Partial Outage - Some paid accounts defaulting to billing screen

Notice Resolved View vendor source →

Tettra experienced a notice incident on April 19, 2024 affecting app.tettra.co, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Apr 19, 2024, 02:13 PM UTC
Resolved
Apr 19, 2024, 03:16 PM UTC
Duration
1h 2m
Detected by Pingoru
Apr 19, 2024, 02:13 PM UTC

Affected components

app.tettra.co

Update timeline

  1. investigating Apr 19, 2024, 02:13 PM UTC

    We are investigating an issue with our billing system that is defaulting some paid teams to the billing page.

  2. identified Apr 19, 2024, 02:14 PM UTC

    We have identified the issue with our billing system that is blocking some paid teams from accessing their customers. We are currently in the process of fixing it.

  3. resolved Apr 19, 2024, 03:16 PM UTC

    We have restored access to all the affected accounts and are monitoring the situation.