Teradek Core experienced a major incident on August 5, 2021 affecting 3rd Party (Platform) Integrations, lasting 4d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 05, 2021, 09:40 PM UTC
The Vimeo integration is currently not functional on both Core and Sharelink. Our development team is investigating the issue. - On Core, customers will get an error trying to retrieve events. - On Sharelink, they can retrieve events but will not be able to start the stream. Current Workaround: Use manual RTMP configuration to their Vimeo event as a workaround.
- identified Aug 06, 2021, 10:21 PM UTC
This issue is still being investigated by the development team. Customers should continue to use manual RTMP configuration to stream to Vimeo.
- identified Aug 10, 2021, 01:35 PM UTC
A hotfix has been released to Core and Sharelink platforms that makes Vimeo integration functional again.
- resolved Aug 10, 2021, 01:35 PM UTC
This incident has been resolved.