Teradek Core incident
Intermittent issues seeing preview images in the Core User Interface
Teradek Core experienced a minor incident on September 15, 2021 affecting Core Application Servers, lasting 2d 13h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 15, 2021, 06:36 PM UTC
There have been sporadic reports of slow updates to the Core User Interface and in devices connecting to servers. This is currently under investigation. If you are affected by this, please reach out to [email protected] as we are actively monitoring and will provide more updates as they become available.
- identified Sep 16, 2021, 05:05 PM UTC
An issue has been identified with preview images from encoders not appearing in the Core User Interface or taking time to appear, and is under investigation. This issue affects some Core accounts intermittently. Outbound streaming from those encoders is not affected, this only relates to the preview images. The current workaround is to try refreshing the browser to regain preview images.
- monitoring Sep 16, 2021, 11:17 PM UTC
The affected component has been identified and a fix has been deployed as of 2:55 PM PST. If you continue to encounter this issue on your Core account please contact [email protected].
- resolved Sep 18, 2021, 08:21 AM UTC
This incident with preview images has been successfully resolved.