Teradek Core incident

Servers with Auto shutdown option are not automatically shutting down

Notice Resolved View vendor source →

Teradek Core experienced a notice incident on May 31, 2022 affecting Cloud Streaming Servers, lasting 6d 10h. The incident has been resolved; the full update timeline is below.

Started
May 31, 2022, 08:29 PM UTC
Resolved
Jun 07, 2022, 07:05 AM UTC
Duration
6d 10h
Detected by Pingoru
May 31, 2022, 08:29 PM UTC

Affected components

Cloud Streaming Servers

Update timeline

  1. investigating May 31, 2022, 08:29 PM UTC

    Servers launched with an Hourly billing option and the Auto shutdown method are not automatically shutting down as intended. This is under investigation by the development team. In the interim, please be sure to manually shut down any servers that were launched with this option once you have finished using them.

  2. resolved Jun 07, 2022, 07:05 AM UTC

    This issue was resolved on June 6th, 2022. If you are still encountering issues with automatic shutdown (either the Auto or Scheduled setting) for servers launched with the Hourly billing option, please contact the support team at [email protected].