Teradek Core incident

Error when creating new SRT destination

Minor Resolved View vendor source →

Teradek Core experienced a minor incident on May 31, 2022, lasting 6d 11h. The incident has been resolved; the full update timeline is below.

Started
May 31, 2022, 07:59 PM UTC
Resolved
Jun 07, 2022, 07:07 AM UTC
Duration
6d 11h
Detected by Pingoru
May 31, 2022, 07:59 PM UTC

Update timeline

  1. investigating May 31, 2022, 07:59 PM UTC

    Some accounts may see an error when trying to create a new SRT destination in Core, and the destination will not be saved. Changes to an existing SRT destination should still work. This issue is currently under investigation by the development team.

  2. identified Jun 02, 2022, 03:18 PM UTC

    The issue has been identified and a fix is in progress.

  3. identified Jun 07, 2022, 07:06 AM UTC

    This issue was resolved on June 6th, 2022, and new SRT destinations may be created and saved. If you are still encountering issues creating a new SRT destination, please contact [email protected].

  4. resolved Jun 07, 2022, 07:07 AM UTC

    This issue was resolved on June 6th, 2022, and new SRT destinations may be created and saved. If you are still encountering issues creating a new SRT destination, please contact [email protected].