Teradek Core incident

MP4 recordings may be delayed in some Core accounts

Notice Resolved View vendor source →

Teradek Core experienced a notice incident on March 31, 2022 affecting Core Application Servers, lasting 67d 15h. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2022, 03:51 PM UTC
Resolved
Jun 07, 2022, 07:08 AM UTC
Duration
67d 15h
Detected by Pingoru
Mar 31, 2022, 03:51 PM UTC

Affected components

Core Application Servers

Update timeline

  1. investigating Mar 31, 2022, 03:51 PM UTC

    Some accounts that are using the Recording function are experiencing delays generating an MP4 file from of the original Transport Stream (TS) format recording. An error may appear in the Core UI regarding a transmux queue. We are currently investigating this issue. As a workaround, the TS file can still be downloaded from the Core UI and a separate utility such as Handbrake or VLC can be used to convert from TS to MP4 formats.

  2. resolved Jun 07, 2022, 07:08 AM UTC

    This incident was resolved on June 6th, 2022. If you are still encountering issues with recordings in your account, please contact [email protected].