Teradek Core incident

Devices show as offline / connectivity issues with devices and servers

Critical Resolved View vendor source →

Teradek Core experienced a critical incident on October 4, 2022 affecting Core Application Servers and Cloud Streaming Servers, lasting 6h 32m. The incident has been resolved; the full update timeline is below.

Started
Oct 04, 2022, 02:07 AM UTC
Resolved
Oct 04, 2022, 08:39 AM UTC
Duration
6h 32m
Detected by Pingoru
Oct 04, 2022, 02:07 AM UTC

Affected components

Core Application ServersCloud Streaming Servers

Update timeline

  1. investigating Oct 04, 2022, 02:07 AM UTC

    Encoders, decoders and servers (Hyperion and Helios) may be unable to connect, or may have intermittent connectivity to the Core infrastructure and will show as offline in the Core web interface or apps. This issue is currently under investigation by the engineering team.

  2. monitoring Oct 04, 2022, 05:52 AM UTC

    The underlying issue has been identified and mitigated, and is the system is being monitored for stability,

  3. monitoring Oct 04, 2022, 05:52 AM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Oct 04, 2022, 08:37 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 04, 2022, 08:39 AM UTC

    This issue has been resolved at 10:00 PM PST.