Teradek Core incident
Degraded Performance for Droplet-Based Services Across Multiple Regions
Teradek Core experienced a minor incident on May 22, 2025 affecting Cloud Streaming Servers, lasting 4h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 22, 2025, 03:37 PM UTC
One of our cloud infrastructure providers is currently experiencing issues that are impacting the creation of cloud servers in some regions. As a result, you may encounter elevated failure rates when launching new cloud servers or redeploying existing cloud servers. Our Engineering team is actively monitoring the situation to ensure a swift resolution. We apologize for the inconvenience and will provide further updates as soon as new information becomes available.
- monitoring May 22, 2025, 06:51 PM UTC
The issue causing failed server creation has been identified and resolved. You may now be able to launch new cloud servers or start/redeploy existing ones. We’re actively monitoring the situation and will update once it’s fully resolved.
- resolved May 22, 2025, 08:26 PM UTC
A recent issue affecting cloud server creation and redeployment in certain regions has now been fully resolved. At this time, all related services are functioning as expected. We’ll continue observing system performance to maintain stability going forward. Thank you for your understanding throughout this situation. If you notice anything unusual or need further support, feel free to submit a ticket through your account—we’re here to help.