Degraded Availability of Cloud Streaming Servers

Update timeline

1. monitoring Apr 22, 2026, 11:31 AM UTC

   Dear Customers, We'd like to inform you that we are currently experiencing an issue affecting cloud-hosted streaming servers due to an ongoing incident on the provider's side. During this time, certain operations involving streaming servers may not function as expected. You may encounter errors, delays, or inconsistent behavior when starting, stopping, or managing streaming sessions. Our platform interface remains operational; however, the underlying infrastructure supporting streaming workloads is currently impacted. The provider's engineering team is actively investigating the issue. We are monitoring the situation closely and will share updates as more information becomes available. Thank you for your patience.

2. monitoring Apr 22, 2026, 11:37 AM UTC

   We are continuing to monitor for any further issues.

3. monitoring Apr 22, 2026, 11:39 AM UTC

   We’d like to share an update regarding the recent cloud service disruption. Our cloud provider has implemented a fix for the issue affecting the infrastructure, and services are now recovering. They are currently monitoring the system to ensure full stability. We will continue to keep an eye on the situation and will provide a final update once everything is fully resolved. Thank you for your patience and understanding.

4. resolved Apr 22, 2026, 01:35 PM UTC

   Dear Customers, We would like to inform you that the recent cloud service incident has been fully resolved. Our cloud provider has confirmed that the issue affecting the infrastructure, including API operations and the Cloud Control Panel, has been fixed. All services are now operating normally. If you continue to experience any issues, please let us know and we’ll be happy to assist. Thank you for your patience throughout this process.