Tenant Turner incident

CodeBox code generation failure 2020-04-22

Minor Resolved View vendor source →

Tenant Turner experienced a minor incident on April 22, 2020 affecting CodeBox, lasting 6h 16m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2020, 07:06 PM UTC
Resolved
Apr 23, 2020, 01:22 AM UTC
Duration
6h 16m
Detected by Pingoru
Apr 22, 2020, 07:06 PM UTC

Affected components

CodeBox

Update timeline

  1. investigating Apr 22, 2020, 07:06 PM UTC

    At 2:26pm ET the CodeBox API stopped responding, thus we are unable to generate one-time codes at this time. Codes that have previously been generated will be sent to prospective tenants. Requests for new codes that cannot be generated while the CodeBox API is down will be put into a queue. Once the CodeBox API has recovered, prospective tenants will be notified to schedule their viewings and get new codes. CodeBox acknowledged the outage at 3:00pm ET and is working to resolve the issue.

  2. investigating Apr 22, 2020, 08:50 PM UTC

    CodeBox restored their API server, and we are able to once again generate codes. This issue is resolved.

  3. resolved Apr 23, 2020, 01:22 AM UTC

    This incident has been resolved.