Tenant Turner incident

CodeBoxes currently unable to generate new codes

Minor Resolved View vendor source →

Tenant Turner experienced a minor incident on October 14, 2021 affecting CodeBox, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2021, 06:22 PM UTC
Resolved
Oct 14, 2021, 07:27 PM UTC
Duration
1h 5m
Detected by Pingoru
Oct 14, 2021, 06:22 PM UTC

Affected components

CodeBox

Update timeline

  1. identified Oct 14, 2021, 06:22 PM UTC

    We learned that CodeBox lockboxes are currently unable to generate new codes. This issue impacts the box's ability to generate on-demand codes for vendors, agents, etc. and it impacts the scheduling of new CodeBox self-access appointments. It does not impact viewings that have already been scheduled. We will continue to update this page as we know more.

  2. resolved Oct 14, 2021, 07:27 PM UTC

    The issue with CodeBox generating new codes has been resolved. Please reach out to our support team if you experience anything unexpected. Thank you!