Tenant Turner incident

CodeBox API unable to generate new codes

Notice Resolved View vendor source →

Tenant Turner experienced a notice incident on December 29, 2022 affecting CodeBox, lasting 3h 12m. The incident has been resolved; the full update timeline is below.

Started
Dec 29, 2022, 02:52 PM UTC
Resolved
Dec 29, 2022, 06:04 PM UTC
Duration
3h 12m
Detected by Pingoru
Dec 29, 2022, 02:52 PM UTC

Affected components

CodeBox

Update timeline

  1. investigating Dec 29, 2022, 02:52 PM UTC

    The CodeBox API is intermittently not responding, thus we are unable to generate one-time codes at this time. Codes that have previously been generated will be sent to prospective tenants. Requests for new codes that cannot be generated while the CodeBox API is down will be put into a queue. Once the CodeBox API has recovered, prospective tenants will be notified to schedule their viewings and get new codes. The CodeBox technical team is investigating.

  2. investigating Dec 29, 2022, 05:03 PM UTC

    The CodeBox API has resumed responding to code generation requests. While this issue is resolved, we'll continue to monitor. Please reach out to our support team if you experience anything unexpected. Thank you!

  3. resolved Dec 29, 2022, 06:04 PM UTC

    CodeBox identified the source of the non-responsiveness and corrected it.