Tenant Turner experienced a minor incident on January 23, 2020 affecting CodeBox, lasting 7h 17m. The incident has been resolved; the full update timeline is below.
Affected components
CodeBox
Update timeline
- monitoring Jan 23, 2020, 03:42 PM UTC
CodeBox has made a security change to their API which is temporarily preventing self access viewing codes from being generated. Codes that have previously been generated will be sent to prospective tenants. Requests for new codes that cannot be generated while the CodeBox API is down, will be put into a queue. Once the CodeBox API has recovered, prospective tenants will be notified to schedule their viewing and get new codes.
- resolved Jan 23, 2020, 11:00 PM UTC
This incident has been resolved.