Tenant Turner experienced a major incident on May 30, 2024 affecting SentriLock, lasting 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 30, 2024, 09:09 PM UTC
SentriLock is currently experiencing a code generation error, thus Tenant Turner is unable to generate new one-time codes at this time. If a self-access viewing was already scheduled before this outage, tenant leads should still be able to access the rental with their one-time code. Requests for new codes that cannot be generated while the SentriLock API is down will be put into a queue. Once the SentriLock API has recovered, prospective tenants will be notified to schedule their viewings and get new codes. SentriLock acknowledged the outage and is working to resolve the issue.
- resolved May 30, 2024, 09:22 PM UTC
This incident has been resolved.