Tenable incident
Tenable Vulnerability Management: Errors downloading export files via email Links
Tenable experienced a minor incident on August 17, 2026 affecting IN01 and JP01 and 1 more component, lasting 1d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 17, 2026, 06:08 AM UTC
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
- identified Aug 17, 2026, 08:33 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 17, 2026, 11:19 AM UTC
We have implemented a fix for the issue and are monitoring the recovery. Customers who downloaded export links generated during the 3 days before this fix and still see a "file has expired" error should re-run the export to get a fresh, working link
- monitoring Aug 18, 2026, 08:30 AM UTC
We have implemented a fix for the issue and are monitoring the recovery. Customers who downloaded export links generated during the 3 days before this fix and still see a "file has expired" error should re-run the export to get a fresh, working link
- resolved Aug 18, 2026, 03:34 PM UTC
This incident has been resolved.