Tenable incident

Tenable One - Exposure Management: Hexa AI Inaccessible

Critical Resolved View vendor source →

Tenable experienced a critical incident on July 20, 2026 affecting sing and us-1a and 1 more component, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2026, 02:38 PM UTC
Resolved
Jul 20, 2026, 02:53 PM UTC
Duration
15m
Detected by Pingoru
Jul 20, 2026, 02:38 PM UTC

Affected components

singus-1aus-2aus-2bus-3aus-4aus-5amssp-us-1 (us07)us08ap-syd-1

Update timeline

  1. investigating Jul 20, 2026, 02:38 PM UTC

    We are aware of and actively investigating the inability for certain users to access the Hexa AI component of Exposure Management . We will provide periodic updates as our engineers continue working on this issue.

  2. monitoring Jul 20, 2026, 02:39 PM UTC

    We have implemented a fix for the issue and are monitoring the recovery.

  3. resolved Jul 20, 2026, 02:53 PM UTC

    The issue has been resolved. We are sorry for the disruption and inconvenience.